Email service degradation

Incident Report for Balance

Resolved

This issue has been resolved.
Posted May 25, 2026 - 16:01 UTC

Monitoring

A fix has been implemented, and we are currently monitoring our email and API services to ensure full stability. We will provide a final update once we verify the issue is completely resolved.
Posted May 25, 2026 - 14:41 UTC

Identified

The root cause has been identified, and our team is actively working on a fix.
Posted May 25, 2026 - 14:26 UTC

Investigating

We are currently experiencing a degradation in our email service, which may also impact certain API calls. Our engineering team is actively investigating the issue, and we will provide another update as soon as more information is available.
Posted May 25, 2026 - 14:20 UTC
This incident affected: API and Platform.